🛟 Help center

How can we help?

Quick answers for customers, shops and drivers. Can't find yours? Our team is on WhatsApp.

Orders & delivery

What is Mashi?

Mashi is a Syrian delivery app from Damascus. Order food from restaurants, groceries from supermarkets and medicine from pharmacies, delivered to your door with live order tracking.

When does Mashi launch?

Official launch in Damascus is January 1, 2027. Join the waitlist to be the first to know.

Where does Mashi deliver?

We start in Damascus, then expand to other Syrian cities like Aleppo, Homs and Latakia.

What can I order with Mashi?

Food from restaurants and cafés, groceries and shop items, and pharmacy orders. More choices as more shops join.

How do I track my order?

In the app you see your driver on the map in real time, from the shop to your door, with the expected arrival time.

My order is late or wrong. What do I do?

Message us on WhatsApp with the green button and the Mashi team will follow up as fast as possible.

Payments

How do I pay?

Cash on delivery or the electronic payment methods available in Syria.

Are there hidden fees?

No. The order price and delivery fee are shown clearly before you confirm.

For shops & partners

I own a shop. How do I join Mashi?

Sign up on the partners page and our team will contact you to set up your shop and menu before launch. Founding partners get a reduced commission.

What's the commission?

Commission depends on the type of shop; our team will walk you through the details on a call. Founding partners get a reduced commission for the first 3 months.

Who delivers the orders?

Mashi's trained drivers. You just prepare the order, we handle the rest.

How do I get paid?

Every week, the way that suits you: cash, bank transfer, or e-wallet.

Is there a long contract?

Our team explains all terms and the agreement length clearly before you sign anything.

For drivers

How do I become a delivery driver?

Sign up on the drivers page. Flexible hours, weekly payouts, free training and insurance.

What do I need to sign up as a driver?

A smartphone, a valid licence, and a vehicle if you have one. Fill in the form on the drivers page and our team will contact you with the details.

Still need help?

Talk to the Mashi team directly.